Software Support Engineer jobs in Ahmedabad - Accrete Infosolution Technologies LLP

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  • Applicants Less than 5 Applicants

Job Description

Responsibilities:

excellent Technical & Analytical Skills. Sound Knowledge of Oops Concepts.

sound Knowledge/process of Understanding/identifying Problems/issues/requirements.

research and Identify Solutions to Software and Hardware Issues

diagnose and Troubleshoot Technical Issues, Including Account Setup and Network Configuration

ability to Determine Whether a Particular Problem is Caused By Hardware, Operating Systems Software, Application Programs, or Network Failures.

Ask Customers Targeted Questions to Quickly Understand the Root of the Problem

talk Clients Through a Series of Actions, Either Via Phone, Email or Chat Until They’ve Solved a Technical Issue

properly Escalate Unresolved Issues to Appropriate Internal Teams (e.g. Software Developers)

provide Prompt and Accurate Feedback to Customers

follow Up with Clients to Ensure Their It Systems are Fully Functional After Troubleshooting

document Technical Knowledge in the Form of Notes and Manuals

maintain Jovial Relationships with Clients

requirements:

· Proven Work Experience as An Installation and Support Engineer, Desktop Support Engineer, It Help Desk Technician or Similar Role

· Hands-on Experience with Windows/linux/mac Os Environments

· Good Understanding of Computer Systems, Mobile Devices, and other Tech Products

· Familiarity with Remote Desktop Applications and Help Desk Software (eg. Anydesk)

· Excellent Problem-solving and Communication Skills

· Ability to Provide Step-by-step Technical Help, Both Written and Verbal

· Additional Certification in Microsoft, Linux, Cisco, Ccna/ccnp or Similar Technologies is a Plus

Key Skills

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

4

Education

M.C.A


About Accrete Infosolution Technologies LLP

Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies. AITL encourages growth through end-to-end IT solutions for you. AITL focuses on maximizing business value and overall operation efficiency and can contribute flexibility, scalability and agility to business. We strive to achieve customer satisfaction and consistent growth by continuous improvement. Our dedicated team will support customer's core business values through teamwork and fully committed to customer's success.

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