Software Engineer jobs in Mumbai - Credence Analytics pvt.ltd

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  • Job View 74 Views
  • Applicants Less than 5 Applicants
  • 2021-05-22 2021-11-22

Job Description

Evaluate and prioritize customer support cases

Act as the primary liaison between company and your customers

Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings

Act as a consultant and offers solutions for customers' problems

Provide bills for your services, writing SQL queries, Database designing

Track and manage your work record

Work with all internal groups, including support, sales, product development, and consulting

Prepare accurate and timely reports

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain cordial relationships with clients

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Application Programming / Maintenance

Number of Vacancy

2

Qualification

B.Sc, B.Tech/B.E

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