Urgent Required Software Engineer

India jobs

About the Role

The Customer Obsession (CO) team provides an end-to-end customer engagement platform for all Uber products: Ride sharing, UberEats, Uber for Business, UberHealth, UberFreight. We strive to provide world class customer support to our end-users: riders, driver-partners, restaurants, eaters, freight carriers, truckers, Uber business partners and hospitals, by building and integrating a bespoke suite of tools for our Customer Service representatives. While Uber strives to design defect free products, the physical realities of the environment we operate in such as traffic patterns, delays in food preparation, and credit card fraud introduce unforseen defects in our products. The Customer Obsession team builds, owns, and operates the software stack used by Uber's customers, employees, and partners that helps us effectively address these defects both proactively or in response to an issue raised by a customer ultimately resulting in customer delight!

In essence, we build the entire customer support infrastructure for the fastest growing companies in the world. From the moment you access the Support Center in the app, to when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical support experience. You know how you can access your rider rating now? That was us. Driver took a poor route and you want to get money back? Hey, we just launched that feature.

Creating engineering solutions for riders and drivers is a rewarding experience because we know we make every ride better by providing a world-class support experience. We look at every facet of the trip and proactively solve your problems before they happen, or we make sure your problem is solved as fast as possible. In addition to ensuring riders and drivers have a perfect Uber trip, we also have a huge impact on Uber''s bottom line. Our product solutions contribute directly to profitability and revenue, helping Uber move toward sustainable gr

Experience : 4 - 9 Years

No. of Openings : 3

Education : B.Tech/B.E

Role : Software Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India