Soft Skills Trainer jobs in Noida - Job Pledge Consultants

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  • Job View 1435 Views
  • Applicants Less than 5 Applicants
  • 2020-05-18

Job Description

Location - Noida Sec 125

Job Description :

Main responsibilities include identifying training needs of NHT and existing employees and accordingly scheduling and conducting Soft Skills training programs.

Design on boarding session for new hires on Soft Skills.

Design quality Soft Skills training programs for Up-skilling the CEC staff on Behavioral skills.

Conduct periodic TNA to develop new training programs or modify and improve existing programs.

Ensure ROI on training is measured and delivered.

Ensure accuracy and effectiveness of training and real world application of training.

Support OJT period by observing, measuring and monitoring learners as needed.

Develop non-classroom communication and training materials for e.g. handouts etc.

Monitor calls on Communication and Soft Skills.

Provides continuous Coaching & Feedback to enhance agent performance.

Listen to calls (recorded/side-by-side) on the Production floor

Conduct voice coaching activities on the Production floor to improve or maintain Communication skills of the associates

Develop action plans for the bottom quartile and ensure that they move up the learning

Plan and Conduct Refresher on predetermined frequencies

To perform job functions within predetermined KPIs/ performance standards.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

2

Qualification

Any Bachelor Degree


About Job Pledge Consultants

Identified as a renowned name in the HR domain, we are Job Pledge Consultants. We provide a wide range of recruitment and selection services for various international companies. With a team of professionals dedicated towards influencing the market by providing suitable jobs for the candidates and the right candidates for the job, we have earned immense recognition for the unparalleled services for Placement Consultant, Manpower Recruitment, HR Consultant, Career Consultant, and Work at Home for all over India. Our wide operational network and an extensive experience in the field enables us to successfully deliver solutions for any kind of business according to industry specific requirement

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