Service Desk Engineer jobs in Jaipur - Sunshine Manpower Solution And Services

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  • Job View 133 Views
  • Applicants Less than 5 Applicants
  • 2020-11-26 2021-05-26

Job Description

Skills Required:

Experience in providing 1st line monitoring and support for 24/7 platforms.

Strong troubleshooting skills.

Strong communication skills both verbally and written.

Knowledge of Windows Server operation and troubleshooting

Experience in the escalation of issues.

Strong desire to deliver a high-quality customer focused service.

Excellent organizational and time management skills.

Experience working in a collaborative working environment where teamwork is essential in achieving corporate objectives

Experience working in an environment where ITIL best practice policy and processes have been adopted.

Knowledge and understanding of Incident and Problem management processes

Positive can-do attitude.

Flexibility in providing out of hours support for project deliverables.

Responsibilities:

The Service Desk is responsible for monitoring and triage of all first line alerts, incidents and reported issues for platform systems and applications 24/7.

The Service Desk will investigate and resolve where possible application, software and hardware incidents. When resolution isnt possible, they are responsible for assignment to the correct support team escalating when necessary. Continuous incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.

Service Desk Engineers are responsible for ensuring processes and services are properly executed and any barriers to proper service operation are addressed and/or escalated.

Individuals are required to continuously monitor operational processes to determine their effectiveness implementing new steps or processes when previously defined processes are determined as ineffective

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Others

Number of Vacancy

2

Education

Other Bachelor Degree


About Sunshine Manpower Solution And Services

We are pleased to introduce ourselves as professionally managed Manpower Services Provider. We take this opportunity to introduce ourselves as pioneers in the field of Manpower services Agency Holding License of Manpower Services, established in 2012 with an intention to be rightfully positioned as the leading manpower Service solution provider brand & in a short span we have succeeded in creating a unique identity among many highly reputed and well known Corporate Houses, Industries, and Multinationals , and we have come a long way in providing reliable and effective manpower solutions to maintain hygienic at your property with a perfect blend of skills and resources TEAM SUNSHINE is the leading MANPOWER Consultant & Service Provider expert in Raj,MP,Guj.,Maharastra,W.B.Delhi NCR offering a full range of facility options to help businesses and individuals choose their way in the contemporary world of work, through our bottom-line approach.

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