We are Hiring Service Desk Analyst - Bangalore

Klaxon India

Ensure Full Availability of Service Desk Telephone and Email Support During Shift

Provide Telephone and Email Support for Clients and Users

Pro-actively Monitor Support Mailboxes and Log in the System

Be Responsible for Resolving or Escalating Customer Reported Incidents and Service Requests And

log Them in the Service Desk Tool

Create, Document, and Review Work Instructions to Help Deal with Similar Incidents and Requests

Take Full Ownership of all Open Incidents and Service Requests and Update Them On a Daily Basis

Support Work Place Services in Providing Desk Side Support to Resolve Users Issues

as a Result, Members of the Service Desk Team Must have Excellent Verbal and Written

communication Skills and Troubleshooting Skills as Well as Thorough Knowledge of all Xyz s

products, Services, Tools, and Service Management Processes

Itil V3 Foundation At Least 1 Year Support of Cisco Ipt Systems

Trouble Shooting and Problem Analysis Skills

Experience with Hp Service Manager is a Plus

Operational Experience in Maintaining Complex It Environments

Excellent English Written and Verbal Communication Skills. Knowledge of Arabic is a Plus

education:

Post-secondary Education in It or Related Field

Experience : 1 - 3 Years

No. of Openings : 2

Education : B.Sc

Role : Service Desk Analyst

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India