Number of Vacancy
Responding to support requests that come through the issue tracker or mail
Connecting to user PCs and resolving issues related to desktop, network, email etc.
Responding to server and network alerts and first level of troubleshooting
Solving first-level server, network, and application problems
Ensuring patch level and hot fixes are updated in all servers
Escalating critical issues to L2 and other senior members of the support team
Ensuring regular backups are completed at all locations
Troubleshooting / Addressing Web Access Problems
Compliance to EF policies and procedures.
0 – 2 years’ experience of basic Laptop /desktop troubleshooting: providing LAN support,
installing software, Configuring Outlook, handling printer issues, providing Email solutions.
Experience in remote support is a must.
Should have basic knowledge on Windows XP/Networking
Excellent communication skills in English, written and spoken
Good analytical skills
Should be willing to work in 24/7 shift system.