Service Desk Analyst jobs in Bangalore - Catalyst

  • Service Desk Analyst

    Catalyst

    1. 0 - 2 yrs
    2. Bangalore NA NA NA
    NA
    Rs 1,00,000 to 3,00,000 p.a.

Apply Now View All Jobs by this Recruiter

  • Job View 83 Views
  • Applicants Less than 5 Applicants
  • 2019-12-13

Job Description

Responsibilities:

Responding to support requests that come through the issue tracker or mail

Connecting to user PCs and resolving issues related to desktop, network, email etc.

Responding to server and network alerts and first level of troubleshooting

Solving first-level server, network, and application problems

Ensuring patch level and hot fixes are updated in all servers

Escalating critical issues to L2 and other senior members of the support team

Ensuring regular backups are completed at all locations

Hands-on troubleshooting

Troubleshooting / Addressing Web Access Problems

Compliance to EF policies and procedures.

Requirements:

0 2 years experience of basic Laptop /desktop troubleshooting: providing LAN support,

installing software, Configuring Outlook, handling printer issues, providing Email solutions.

Experience in remote support is a must.

Should have basic knowledge on Windows XP/Networking

Excellent communication skills in English, written and spoken

Good analytical skills

Should be willing to work in 24/7 shift system.

Key Skills

Industry

Education / Teaching / Training / Colleges /Institutes / Universities

Functional Area

Fresher / Trainee

Number of Vacancy

10

Qualification

Secondary School


About Catalyst

Responsibilities:
Responding to support requests that come through the issue tracker or mail
Connecting to user PCs and resolving issues related to desktop, network, email etc.
Responding to server and network alerts and first level of troubleshooting
Solving first-level server, network, and application problems
Ensuring patch level and hot fixes are updated in all servers
Escalating critical issues to L2 and other senior members of the support team
Ensuring regular backups are completed at all locations
Hands-on troubleshooting
Troubleshooting / Addressing Web Access Problems
Compliance to EF policies and procedures.
Requirements:
0 ā€“ 2 yearsā€™ experience of basic Laptop /desktop troubleshooting: providing LAN support,
installing software, Configuring Outlook, handling printer issues, providing Email solutions.
Experience in remote support is a must.
Should have basic knowledge on Windows XP/Networking
Excellent communication skills in English, written and spoken
Good analytical skills
Should be willing to work in 24/7 shift system.

Learn more...

read more
Apply Now



Career Insights For Your Growth