• Service Delivery Manager - Order To Cash Process Control

    1. 7 - 10 yrs
    2. Bangalore
    Rs 2,00,000 to 4,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

Monitoring and reporting of O2C controls defined in control framework - configuration controls and control health indicators

- Global UL lead for O2C process controls and key point of contact for global O2C process and country O2C teams on controls

- Act as service delivery manager for countries assigned for all the processes - O2C, P2P, R2R & M2D

- Run governance with countries and clusters and other forums on controls as per the operating model

- Delivery of metrics - on-time remediation, on-time accurate reporting and other key metrics for CSC

- Senior stakeholder engagement - making presentations, managing expectations and deliverables

- Manage and align service provider to CSC agenda and ensure optimum output

- Identify and implement continuous improvement actions in the area of O2C both on process and policy side

- Identify and drive projects with cross functional teams - CET, Business Operations, O2C Operations Team & CD Finance etc

- Explore analytics opportunity to further expand CSC scope of services

- Coordinating external assurance activities relating to O2C process controls assessment including Corporate Audit, External Audit and SOX assessment

- Managing additional responsibilities assigned as SPOC for CSC - ICM, Learning & Development etc.


FMCG / Food / Beverages

Functional Area

Manufacturing / Production / Quality

Number of Vacancy




About Talent Leads Consultants

Talent Leads is An Executive Search Firm Managed By a Team of Professionals. We Conduct Searches for Top, Senior and Middle Level Professionals for Startups and Large Organizations Across Multiple Industries Throughout India. Our Foundation Stone is Our Commitment to Client Satisfaction, Deep Regard for Personal Relationships and Dedication to Quality. We Maintain the Highest Levels of Integrity, Confidentiality and Professionalism in Serving Our Clients and Employ the Most Transparent Search Process. We Accept Only Those Mandates to Which We are Confident to Deliver Superior Results and Consciously Restrict the Number of Clients in a Specific Industry to Avoid Off Limit Issues.

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