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Job Description

Location: Gurgaon (NCR)

Position: Service delivery Manager

Key Responsibilities :

- Have overall responsibility for developing, operating and continually improving digital services for

client brands

- Develop unique strategies and build upon current client strategies within the digital arena to

meet/exceed objectives

- Execute projects to be high quality, on time and cost-effective/on budget

- Foster timeline development and monitor progress, ensuring deadlines are met

- Manage client expectations, bringing issues/concerns to clients attention before they become

problems, offering potential solutions, and advising of potential delivery delays

- Works with project teams to ensure team is aligned to client requirements

- Prepare service delivery reports and dashboards

- Run regular service reviews with the Digital business internal/customer stakeholders

- Manage the SLA’s targets and KPI’s

- Proactively keep abreast of assigned clients marketing and media plans, and provide technological

solutions.

- Manage research studies that yield rich insights into consumer online behavior and key

motivational/attitudinal behavior

- Own and manage the Digital Customer Satisfaction Plan

- Identify and mitigate risks to the service

Experience/Skills :

- 8+ years of management experience in a leading digital media/advertising agency/public relations

firm.

- A high degree of digital market awareness, with demonstrable experience of innovative

approaches to service delivery and of managing relationships with suppliers.

- Experience of project management and solution budgeting / TCO

- In-depth understanding of key aspects of digital marketing - Digital Marketing Stategy, Web Site

Development, SEO, SEM, SMO

- Exceptional in customer interactions and management

- Excellent in verbal/written communication

- Ability to work effectively with a variety of internal teams and business groups, including Creative,

Media and Technical Delivery Specialists

Industry

Computer / IT

Functional Area

Marketing / Advertising / PR / Media Planning

Number of Vacancy

2

Education

M.B.A/PGDM


About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To Assuredjob.com that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.

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