Service Delivery Engineer jobs in Hyderabad - Millennium Technology Services

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  • Job View 27 Views
  • Applicants Less than 5 Applicants
  • 2019-09-23

Job Description

Key Qualifications:

2 Years Hands On Avaya Projects Experience.

ip Office Implementation and Support

diploma / Bachelor’s Degre (or have Long Standing Technical Experience, or other Professional Body Qualification)

avaya Certification Acis, Acss for Call Center is Preferred.

skills On Avaya Product Line, E.g. Acd, Cti, Ivr, Reporting, Recorder are Preferred.

itil Foundation Certified is Highly Desirable.

troubleshooting Skills

consultant Skills to Provide Advice to Client On Continuous System Improvement

good Written and Oral Communication Skills (english)

building a Personal Relationship with Key Client Staff;

successful Service Delivery;

sla Achievement and High Level of Customer Satisfaction;

good Communication Around Issues and Opportunities - Get Things Done, Make Things Happen;

building Service Reports;

technical Documents Update and Arrangement.

internal Technical Training to Team and Self-study for New Technical and Product

service Reporting and Sponsoring Service Delivery Meetings;

removing all Obstacles to Customer Satisfaction

looking Out for Client’s and Mts Long Term Interests;

following Up if Service Delivery is Not Meeting Expectations.

Key Skills

  • Service Delivery Engineering
  • Technical Support Engineering


Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy




About Millennium Technology Services

Millennium Technology Services (MTS) is an USA based international provider of
World-Class Business Solutions and IT services to the top Multi Nationals
Corporations. MTS provides services to 70+ Fortune 500 clients around the world.
MTS offers Information Technologies Services across Industries through a network
of regional and local subsidiaries. Our Global headquarter is in San Francisco,
United States of America and our Asia headquarter is located in Singapore

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