Service Delivery Engineer (with Avaya IP Office Implementation experience)

Millennium Technology Services

Key Qualifications:

2 Years Hands On Avaya Projects Experience.

ip Office Implementation and Support

diploma / Bachelors Degre (or have Long Standing Technical Experience, or other Professional Body Qualification)

avaya Certification Acis, Acss for Call Center is Preferred.

skills On Avaya Product Line, . Acd, Cti, Ivr, Reporting, Recorder are Preferred.

itil Foundation Certified is Highly Desirable.

troubleshooting Skills

consultant Skills to Provide Advice to Client On Continuous System Improvement

good Written and Oral Communication Skills (english)

building a Personal Relationship with Key Client Staff;

successful Service Delivery;

sla Achievement and High Level of Customer Satisfaction;

good Communication Around Issues and Opportunities - Get Things Done, Make Things Happen;

building Service Reports;

technical Documents Update and Arrangement.

internal Technical Training to Team and Self-study for New Technical and Product

service Reporting and Sponsoring Service Delivery Meetings;

removing all Obstacles to Customer Satisfaction

looking Out for Clients and Mts Long Term Interests;

following Up if Service Delivery is Not Meeting Expectations.

Experience : 2 - 3 Years

No. of Openings : 1

Education : B.Tech/B.E

Role : Service Delivery Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India