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Job Description

Job Profile:

• Resolve service calls using documented procedures.

• Handle routine help desk responsibilities and ensure time resolution as per Senior Management's Services.

• Attend help desk calls through mail and calls, revert them and troubleshoot 1st level problems..

• Attend support calls, solve routine issues and escalate complex issues based on priority.

• Develop, execute and follow IT operational policies, standards and work instructions for customer support.

• Ensure customer satisfaction through continuous status information.

• Coordinating wit engineers for remote support and diagonasing networking issue, hardware and software issue and forwarding calls to particular team.

• Work as a part of operational team and respond to end-user issues.

• Troubleshooting the desktop related issues and configuration of OS, outlook.

• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.

• Configuring and managing backup & procedure, evaluating software's.

Only female candidate can apply.

Interested candidate can share their CV and contact number.

Key Skills

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

1

Education

Other Bachelor Degree


About Immunity Networks Technologies Pvt. Ltd

Job Responsibilities:
1. responsible for meeting the sales targets of the organization through effective planning and budgeting.
2. set the targets for the sales executives and other sales representatives and ensure the targets are realistic and achievable.
3. Ensure proper reporting of what the team has done through out the week or month. 
4. devise strategies and techniques necessary for achieving the sales targets and decide the future course of action for his team members.
5. map potential customers and generate leads for the organization. 
6. responsible for brand promotion among potential and existing customers.
7. Ensure to make team work as a single unit working towards a common objective. 
8. ensure team delivers desired results with proper Supervision. Track performances of the team.
9. Client relationship management
10. maintain necessary data and records for future reference.
Excellent verbal and written skills
Pleasant personality.
Experience in selling products in similar security service profile

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