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  • Job View 252 Views
  • Applicants Less than 5 Applicants
  • 2017-01-20

Job Description

Provide Outstanding Customer Service to Improve Customer Satisfaction and Relationship.

handle and Resolve Customer Complaints/inquiries Via Mail or Phone in a Timely and Accurate Manner.

assist in Product Purchasing and Order Fulfillment Activities such as Taking Orders, Giving Pricing Information, Determining Appropriate Shipping Methods, Routes and Rates, Etc.

handle Incoming Phone Calls Related To; Return Material Requests, Product Samples, Order Referrals, Sales Promotions, Etc.

monitor Product Order Shipment to Ensure On-time Delivery to Customers.

alert Customers On Shipping and Flow Issues in Advance.

provide Price and Cost Proposals in Response to Customers Requests.

contact Customers Regarding Contract Cancellations to Determine Cause and Possible Corrective Measures.

develop Knowledge About Each Customers Business Model and Requirements.

maintain Competent Understanding of Companys Products, Their Functions and Alternatives.

coordinate, Analyze and Improve Customer Service Functions to Meet Company Goals.

maintain Database of Customer Sales Order and Invoicing Records.

assist in Marketing Activities and Inventory Control Maintenance.

Industry

Automobile / Auto Ancillaries

Functional Area

Public Relation (PR) / Advertising / Events

Number of Vacancy

5

Education

Higher Secondary, B.Tech/B.E


About hi tec point tecnologies pvt ltd

relationship building;
researching the market and related products;
presenting the product or service favorably and in a structured professional way face-to-face.listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone inquiries;

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