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Job Description

Service Coordinator

Experience: 1 – 2 years

Salary: 15-18k pm

Location: Mumbai

Only female Candidate.

Job Profile:

• Resolve service calls using documented procedures.

• Handle routine help desk responsibilities and ensure time resolution as per Senior Management's Services.

• Attend help desk calls through mail and calls, revert them and troubleshoot 1st level problems..

• Attend support calls, solve routine issues and escalate complex issues based on priority.

• Develop, execute and follow IT operational policies, standards and work instructions for customer support.

• Ensure customer satisfaction through continuous status information.

• Coordinating wit engineers for remote support and diagonasing networking issue, hardware and software issue and forwarding calls to particular team.

• Work as a part of operational team and respond to end-user issues.

• Troubleshooting the desktop related issues and configuration of OS, outlook.

• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.

• Configuring and managing backup & procedure, evaluating software's.

Industry

Computer / IT

Functional Area

IT Software - Network Administration, Security

Number of Vacancy

2

Education

Other Bachelor Degree


About Sunil Manpower Services

Sunil Manpower Services is a flourishing rnname in the HR Management industry, and proven expert in providing eminent services like Placement Services, Manpower Recruitment, Staffing Solution, Human Resource Consultancy and Career Consultant. Since the inception in 2014, the company has served hundreds of clients in India and abroad. rnResources To offer the clients with premium services, we have developed some of the resources that assist us in meeting the objectives. Located in the flourishing Mumbai City of Maharashtra, we have a well-developed infrastructure that is fully equipped with necessary amenities.rnrnThe Competent, Experienced and Qualified HR staff takes full care to ensure that the clients get Competent hands and the Candidates get prospective jobs. Our professional staff believes in smart working with unique methodology to provide adaptable solutions to the clients.

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