Service Advisor jobs in Guwahati - Global Prospects

  • 75 Views
  • 9 Applicants
  • 2018-07-27

Job Description

We are urgently hiring for a Service Advisor for an eminent Automobile Dealership in Guwahati.

Salary – 12K to 15 K

Educational Background:

Graduate / Diploma / AMIE

Experience: 5 plus years in commercial vehicle experience

Duties

• Ascertains automotive problems and services by listening to customer's description of

symptoms; clarifying description of problems; conducting inspections; taking test drives;

checking vehicle maintenance records; examining service schedules.

• Verifies warranty and service contract coverage by examining records and papers; explaining

provisions and exclusions.

• Develops estimates by costing materials, supplies, and labor; calculating customer's

payment, including deductibles.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as

well as repairs and services required; obtaining approval signatures; entering RO into service

database system.

• Maintains customer rapport by explaining estimates and expected return of vehicle;

obtaining customer's approval of estimates; obtaining and providing contact telephone

numbers; answering questions and concerns; arranging towing and temporary

transportation.

• Maintains automotive records by recording problems and corrective actions planned.

• Updates job knowledge by participating in educational opportunities; reading

manufacturers' publications.

• Enhances organization reputation by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments.

Reporting To: GM - Service

Industry

Automobiles /Automobile Ancillaries

Functional Area

Engineering / Technical / R&D

Number of Vacancy

6

Education

Diploma, Advanced/Higher Diploma, B.Tech/B.E


About Global Prospects

“Global Prospects” is a professionally managed Executive Search Firm, managed by a team of dynamic and energetic Management professionals. We assist our clients in Business Management & handle various assignments across all verticals. We follow an ‘Integrated Business Solutions’ approach benefiting the entire organization. Our goal is to deliver significant business value to our esteemed clients. Our services have been tailored to respond to our clients ‘clearly bench marked time frames.

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