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  • Job View 2990 Views
  • Applicants Less than 5 Applicants
  • 2017-09-09

Job Description

You Will Get Involved In A Broad Range Of The Genesys Applications Including Inbound/Outbound Voice, Multi-Media, Open-Media, Gvp And Wfm.

-Key Genesys Skills:

-Genesys Framework, Routing And Reporting

-Genesys Info Mart And Interactive Insights

-Sip And Gvp

-Outbound Solution

-Genesys E Services

-Genesys Wfm

-Softphone Applications

-Third Party Integration Using Gplus Adapters And Custom Modules

-Genesys Training And Certifications

-Familiarity With Itil Processes

-Broad It Understanding Including Networking, Servers, Operating Systems And Databases

-Excellent Interpersonal And Communication Skills To Mentor And Manage Teams, Deliver Training And Workshops

-Ability To Lead Customer Engagements And Manage Customer Expectations

-Excellent Written Skills To Compile Reports And Documents

-Self Motivated And Self Managed

-Critical Thinking And Ability To Lead Teams In Crisis Situations

-Shift Work And Required To Be On Call As Per The Team Rota.

Key Skills

  • O Genesys Framework
  • Routing And Reporting
  • O SIP And GVP
  • O Outbound Solution
  • O Genesys WFM
  • O Softphone Applications
  • O Third Party Integration Using GPlus Adapters And Custom Module
  • Inbound/Outbound Voice
  • Multi-media
  • Open-media
  • GVP And WFM.


Call Centre / BPO / KPO / ITES / LPO

Functional Area

IT Software - Telecom

Number of Vacancy



Other Bachelor Degree

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Since inception Global Talent Pool is engaged in providing the most reliable recruitment services to its valuable clients. The company has succeeded in meeting the requirements of the clients in all over India. The company is based in Bangalore, Karnataka.

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