• Senior Sales Support/ Telesales

    Avvas

    1. 2 yrs
    2. Hyderabad
    Rs 2,50,000 to 3,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

GENERAL SUMMARY

∙ Providing Customer support for the setting up and on-going maintenance of the content of Customer pages

∙ Work with Sales to support and drive good online performance for the Customer pages

∙ Participate on continuous improvement of Customer purchase experience

∙ Develop relationships with internal and external stakeholders, help to create a close working team to engage and meet Customer requirements

PRINCIPAL DUTIES AND RESPONSIBILITIES

∙ The role of a Catalog Manager is to accurately create and maintain pages for customer accounts, supporting the submission of on line information that enables frictionless order processing (where appropriate). The CM will maintain customer pricing files with account contacts and other information and will facilitate order audit and quality control processes.

∙ Form direct relationships with internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups.

∙ Support of Customer Management with Sales account teams including participating on account team calls, customer conference calls, customer visits, and to provide guidance on use of Portal for on line ordering to both internal and external stakeholders .

ADDITIONAL RESPONSIBILITIES

∙ Ensure a high level of accuracy in data entry, regularly achieving and exceeding the reject targets set

∙ Keep up to date with all product issues - End of Life products, New Product Introductions, shortages that are currently active within the business in order to eliminate order processing issues and that the most up to date data is reflected on the Customer Portal page

∙ Consistently achieve, and strive to exceed, productivity targets on an ongoing basis

∙ Clearly and concisely log and track details of work done, and update relevant systems accordingly

∙ Maintain knowledge of Dell's product line and service offerings, attending product knowledge and refresher training sessions as required.

∙ Successfully manage projects assigned with high level of execution

SKILLS / EXPERIENCE

∙ Essential to have excellent communication and presentation skills, both written and verbal in both and English

∙ Any additional language skills would be beneficial

∙ Creative, stress handling ability, and positive to change

∙ Proactivite, self-driven and motivated with key focus on target achievement, whilst ensuring team success

∙ Attention to detail is essential, with good administrative skills, multi-tasking capabilities and good at prioritizing workload

∙ Strong interpersonal Skills, influential and assertive.

Industry

Call Centre / BPO / KPO

Functional Area

Sales/Marketing

Number of Vacancy

16

Education

Other Bachelor Degree


About Avvas

To Be a Global Organization Recognized and Respected for Providing Effective and High Quality Solutions Through Highly Professional People & Procedures

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