NOC Engineer jobs in Chennai - Cynosure Corporate Solutions

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  • Job View 49 Views
  • Applicants Less than 5 Applicants
  • 2021-06-22 2021-12-22

Job Description

Roles and Responsibilities

24/7*365 Monitoring of the following (but not limited to):

Infrastructure Monitoring e.g. Network Circuits, Servers (Date Centre Hosted & Cloud Host)

Application Monitoring e.g. New Relic, PRTG, etc.

Business Monitoring e.g. Volume Drop in Calls, Topups, Opt-in, etc

Perform Troubleshooting to determine the Impact of Issue triggered through Alert / Alarm.

Driving Major Incidents till resolution, Major Incident Communication to Stakeholders.

Major incident central point of contact and control and Ensuring all necessary parties are engaged.

SLA and Performance reporting

Trend analysis and identification to feed back into relevant teams to mitigate or prevent future issues.

Provide in depth technical experience and guidance to other team members.

Exploring the Gaps in Current Monitoring System and service not brought under Monitoring.

Establish and maintain relationships with key internal stakeholders and external partners and vendors

Act as a technical resource as and when required with project to change or upgrade parts of our environment Reviewing and improving operational processes, procedures and documentation associated with the operations of these systems.

Ensuring that all security policies and procedures are followed without exception, reporting any deficiencies or non-compliance.

Skills and Experience:

Working Knowledge on Various Monitoring Tools E.g. New Relic, solar Winds, PRTG, etc

Working Knowledge on Cloud Technology e.g. AWS, Azure, Google Cloud, etc

Working Knowledge on IT Service Management Standards e.g. ITIL, Scrum, etc

Basic IP networking Knowledge, (Routing & Switching)

Hands On Exposure on Incident Management, Incident Communication, etc.

End User Ticket Diagnosis.

Good Analytics Skills, Verbal Communication, Written Communication.

Desired Candidate Profile

Certified on recognised Cloud Technoloy e.g. AWS, Azure, Google Cloud, etc.

Certified on IT Service Management Standard e.g. ITIL

Good Understanding of AWS Service

Key Skills

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Application Programming / Maintenance

Number of Vacancy

5

Qualification

Professional Degree


About Cynosure Corporate Solutions

Cynosure Corporate Solutions is a name that has been winning the trust of clients for years through its organized operations. We are providing recruitment and consulting services under one roof. Ours is a Chennai (Tamil Nadu, India) based human resource management company, specialized in providing services of a placement agency including HR consultant, training services, domestic placement and recruitment consultant. In addition to this, we provide career consultancy to candidates and services for work at home. Also, we render solutions for human capital management through a scientific approach. Owing to our well-organized database of the technical & non-technical job-openings and job-seekers, we help organizations in finding suitable talent.

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