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  • Senior level Technical Support Engineer to perform post-sales technical support

    Aarna Consultancy

    1. 6 - 20 yrs
    2. Gurgaon
    Rs 6,00,000 to 12,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

looking for a Senior level Technical Support Engineer to perform post-sales technical support of the IntelliSight Analytics and Dashboard Monitoring solutions.

This individual will be responsible for assisting end-user and professional services consultants with support related to product use, as well as issues affecting product functionality and performance. He/she will also be responsible for authoring knowledgebase articles and FAQs.

5+ years experience providing customer facing support

Excellent ability in troubleshooting complex technical issues

Proven track record of working in a team environment

Excellent written and verbal communication skills

Ability to work independently with little supervision

Ability to learn quickly and be self-motivated

Ability to remain focused in high pressure situations

Proficient in SQL (Vsql a plus)

Knowledge of clustered database architecture (HP Vertica preferred)

Knowlede of MicroStrategy Data Analytics platform

Knowledge of Apache Hadoop

Knowledge of Cloudera cluster management software

Knowledge of fixed and mobile telephony protocols a definite plus (SIP,SS7,RTP/RTCP,2G,3G,4G/LTE)

Proficient with Linux operating system

Knowledge of Apache Tomcat and OpenAM a plus

Key Skills

  • Technical Sales Support

Industry

Computer / IT

Functional Area

IT Software - Client Server

Number of Vacancy

2

Education

B.Tech/B.E


About Aarna Consultancy

AARNA CONSULTANCY is an India based HR consultancy firm. We are engaged in providing comprehensive job consultancy. Through our unique Franchisee and widespread network of agents across multiple locations, we cater to the needs of clients across India. We create a platform for both hiring companies and job seekers for the fulfillment of their requirements efficiently. Further, the success of our company can be defined by the placement of over 1000 candidates in just 7 years of our establishment.

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