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  • Applicants Less than 5 Applicants
  • 2016-12-03

Job Description

We are hiring for the post of Sales(SME) for Sitel please review the JD below for furher details.

Job Title: Sales(SME)

Location: Mumbai

Salary: Upto 2.3 L.p.a

Educational Qualification: Education (if beyond High School or equivalent): College degree or directly related work experience.

Experience Target (in this job or a related function/field):

Minimum 18 months call center experience, preferably as a Product Specialist. Successful coaching and management of others.

Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)

Evidence of effective interpersonal, Selling, coaching and supervisory skills.

Excellent telephone, computer/keyboard, verbal and written communication skills.

Job Responsibilities:

Work with the TL to meet and exceed business objectives, ensuring that key operational and quality metrics are consistently achieved.

Needs to be productive (On Calls) for four hours every day that they are present in office basis requirement.

Needs to drive sales on the floor and also assist the agents with their queries, sales closures any other help required

Needs to be a part of the weekly calibration process so that they understand the process requirements in detail

Sales Voice coaches will need to check on the daily uncalled leads, do call listening and coaching sessions across the floor to drive performance.

Sales coach will go through a coaching and feedback training session with the Sitel Learning Development manager

Downloading daily updates on products & benefits.

Provide clear direction and guidance to ensure consistent achievement of key performance metrics.

Measure, report and communicate metric goal attainment for assigned team.

Effective problem-solving skills.

Performance Management skills.

Client/customer management skills.


Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy



Other Bachelor Degree

About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.

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