Sales manager jobs in Hyderabad - Career Logic Staffing

  • Manager - Sales Quality & Training,

    1. 7 - 12 yrs
    2. Hyderabad
    Rs 4,00,000 to 8,00,000 p.a.

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  • Job View 18 Views
  • Applicants Less than 5 Applicants
  • 2019-04-16

Job Description

Establish Daily/Weekly/Monthly audit process for various sales/LOB

● Identify process gaps and work with sales leaders to create resolution strategies

● Define and develop the Sales Support team to deliver high level of audit process

adherance.

● Determines telesales quality standards by studying inbound and outbound calls

and customer service presentations; conducting test calls to telesales service

representatives on new products.

● Directs quality initiatives by requiring adherence to quality assurance policies and

procedures; developing new models; implementing changes.

● Monitor and evaluate training program’s effectiveness, success and ROI

periodically and report on them

● Facilitate and maintain internal reporting cadence for training and quality

functions

● Drive ongoing performance improvements

● Responsible to ensure closed loop feedback process between Training and

Quality.

● Support management focus on review of key drivers, metrics and operational

processes that drive balanced scorecard and account profitability goals

● Support transition and implementation of new projects, as required

Experience:

● Proven 8 – 10 years of work experience in Sales Operations or Sales Audit roles.

● Must have experience in working with Telesales or Outbound Sales teams.

● Track record in designing and executing successful training programs

● Familiarity with traditional and modern training methods (mentoring, coaching,

on-the-job or in classroom training, simulations etc)

● Excellent communication and leadership skills

● Ability to plan, multi-task and manage time effectively

● Graduation required.

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

Manufacturing / Production / Quality

Number of Vacancy

1

Education

Other Bachelor Degree


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