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  • Requirement QA (Quality Analyst) Domestic BPO-Pune Maharastra

    Aditya Consultancy

    1. 2 - 3 yrs
    2. Pune
    Rs 1,75,000 to 2,25,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

Experience - 1-3yrs (As a Quality executive in BPO (VOICE PROCESS)

Salary - 13K - 18K

Good communication skills in English

Education - Graduate

To manage a large and diverse team of Customer Service Associates working towards pre-defined Quality targets.

Good Communication skills.

Good analytical Skills.

Should be well versed with MS Excel, MSWord and PowerPoint.

Responsible for the Quality work of Inbound / Outbound process.

Monitoring calls and doing compliance audits.

Provide feedback to team members on the basis of their performance.

Handling client escalations.

Preparing an action plan for individual/group for below average performance.

Making Quality Reports for clients.

Works on special projects and take on additional responsibilities as assigned

On floor improvement initiatives

Responsible for feedback and coaching

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Other Bachelor Degree


About Aditya Consultancy

Take Off Consultancy is a recruitment and placement agency located in Pune, Maharashtra. We identify talent and source it to corporate sector. We have helped many job seekers by assisting them in finding the jobs that match their skills and qualification. We have so far served many prestigious companies by finding the potential candidates for them and by providing excellent HR related solutions. Our full range of services include placement consultancy, HR consultancy and manpower recruitment. We can also find the candidates eligible for the various profiles in higher management, middle management and lower management for your company.

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