Designation- Associate Software Analyst
CTC : Rs 1.2lpa - 2lp.a.
Understand how the product works and how it is used by customers.
Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills
Understand and fulfill enhancement requests received via customer use-cases
Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes
Follow and contribute to defined CRM processes to manage customer requests efficiently.
Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.
Define and track bugs for Development, and offer innovative ideas to improve product quality.
Work practicing Agile methodologies, follow best coding practices and ensure quality & timely delivery.
Role may involve travel to customer locations Required Skills
0-2 years previous experience in an Application Development/ Support or sustaining engineering role
Exposure to Windows Azure and Cloud Computing will be an added advantage
Ability to follow defined processes.
Good Analytical skills to troubleshoot functional problems and map them to potential code problems and develop solutions to fix them
Outstanding written and verbal communication skills
The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customers problem.
Flexible with working in shifts between 9 am to 10 pm IST
Interested Candidates mail their resume