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Job Description

Job Description:

this Role is Responsible For:

- Ensure Completeness of all Required Forms, Reports, Etc. Within Established Timeframes.

- Conducts/supervise Calibration Sessions with the Operations, Training and Qa Teams.

- Provides Daily Support to Achieve Adequate Training, Productivity, Calibration and Value-added Information Flows to the Operations Team.

- this Position is the Dedicated Subject Matter Expert On the Client’s Call Handling Guidelines and is the Centralized Point of Calibration On the Program.

- Supervises the Qa Analyst Verifies and Ensures Their Coaching, Development and Productivity.

- Provides Operations and Management Team with Daily and Weekly Highlights On Quality and Performance Trends.

desired Candidate Profile:

- Minimum Education Qualification - Bachelor ’s Degree in Any Stream

- Age Between 25-30 Years

- Relevant Experience in Handling Quality Function for 2 Years as Qa/lead Qa in Domestic or International Process.

- Experience in Handling Qa Function, Preferably in Customer Service Domain and Hands On Experience of Managing Customer Experience

- Strong Communication and Presentation Skills.

- Should have Strong Analytical Skills and Fair Understanding of Customer Experience/satisfaction.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To Assuredjob.com that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.

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