Quality Manager jobs in Kashipur (Udham Singh Nagar) - Shivam Placement & Consultancy Services

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  • Applicants Less than 5 Applicants

Job Description

- Should have at least 1 year of work experience in the designation of Team leader-Quality

- Should have 3-5 yrs of experience of QA in service industry

- Responsible for monitoring team's quality performance compared to department objectives

- Resolve service related issues & to identify opportunities for improvement.

- Responsible to achieve the Service Levels of their designated team.

- Lead and motivate the team to facilitate achievement of Service Levels.

- Identify opportunities of bringing in efficiency in the process.

- Analyze training needs of the team assigned & provide support through training

- Ensure accurate and timely reporting to all superiors.

- Promote teamwork and responsiveness of individuals in their areas of responsibility.

- Adhere to organizations policies and procedures.

- Monitoring of calls and evaluate adherence to scripts and procedures.

- Conduct regular team and one on one session with each agent and provide performance-based feedback.

- Should have good knowledge of quality tools & dashboards

- Should have knowledge of six sigma & the quality standards

- Work experience with telecom process would be preferred

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Advanced/Higher Diploma


About Shivam Placement & Consultancy Services

Shivam Placement & Consultancy Services is a Well Trusted Name in the Field of Placements and Recruitments. It is An Ideal Place for Job Seekers to Look for Suitable Job Opportunities as Well as Recruiters to Find the Best Suitable Candidates in Insurance, Call Centre/bpo, Human Resources, Financial Services, Engineering, Pharmaceuticals, Event Management, Sales & Marketing, Fmcg, Telecom and Many More Sectors Apart from this We also Provide Services of Training and Development, Placement Services, Human Resource Consultancy and Manpower Recruitment Which are Appreciated By All.

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