Quality Manager jobs in Indore - Imperial Training & Consulting

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Job Description


Job Description:

Must have BPO exposure

Must have handled Training & Call monitoring role both (barging calls & sharing feedback)

Support the Company's pursuit of high quality service to internal and external customers and enhancing the overall customer experience.

Conduct quality assurance monitors and coach based on the data monitored and creating reports.

Ensure that internal policies, procedures, and compliance regulations are being followed

Job Criteria:

Should be working as Quality Lead OR AM Quality in an International BPO.

Should be aware of Quality KPIs & KRAs

Would prefer somebody with Six Sigma certification

Should have good understanding of Managerial Roles and Responsibilities.

Candidate should be flexible with Rotational Shifts & 6 days working culture.

Should have excellent Communication skills.


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Higher Secondary

About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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