Quality Assurance Executive jobs in Jalandhar - Skarlet International

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Job Description

The Qa Will Monitor Inbound and Outbound Call and Emails Responses to Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, and Conformity to Company Policies and Procedures. Provides Feedback to Call Center Team Leaders and Managers.

call Center Quality Assurance (qa) is a Process that Can Help Ensure Customer Interactions are Aligned with Business Goals. Qa Monitoring Aims to Identify Common Customer Issues, Improve Customer Experience, and Help Standardize Communication Processes with Customers.

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Other Master Degree


About Skarlet International

We all agreed that we take our roles and responsibilities seriously and personally. Our clients are not just another number. We value our clients business and the effects on your business when you experience a poor supplier.But we are not the type of company to just blow our own trumpet. We let our customers do that for us. If you are thinking about joining Skarlet then speak to us about making contact with our customers and gain a true unbiased insight

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