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Job Description

Keywords: Call Centre QA, Call Centre Trainer, Call Centre Consultant

The profile includes the following roles & responsibilities:

• Preparing/Revising the Voice/Chat transcripts and

• Ensuring that the voice transcript is delivered properly

• Pronunciation and pitch delivery

• Training on objection handling to the team and new incoming members.

• Advising management on all call center related functioning and aspects.

Should have:

• Female/Male candidates with excellent communication skills in English and Hindi.

• Atleast 3 year of experience in QA/Trainer in a call center with proven results, preferably in sales and marketing. Candidates with telesales/telemarketing experience in e-learning/education domain will be preferred;

Remuneration:

Between Rs. 2,000 to Rs. 3,000 per day, depending upon the suitability of the candidate - (weekly visit)

Industry: Education Call Centre, Customer Service,

Role Category: Voice and Chat (Non-Voice)

Role: Consultant & Trainer (regularly on Saturdays)

Shift: Day Shift

Location: Lajpat Nagar, New Delhi

Employment Type: Retainer/Consultancy

Key Skills

  • Quality Assurance Consultant
  • Call Centre Consultant

Industry

Education / Teaching / Training

Functional Area

Education / Teaching / Training / Counselling / Academic

Number of Vacancy

50

Education

Other Bachelor Degree


About SHINE HR MANAGEMENT

The company is located in New Delhi. Mrs. Sunita Bairwa (MBA-HR) is the Managing Director & Mr. Raj Kumar (B.Tech. Mechanical) is the Managing Partner of company, They have own HR recruitment consultancy.
We have been able to device stringent selection process for screening out the best in class talent for the recruiting companies. Our team of HR consultants with huge exposure to domestic as well as international level has been able to make difference in the lives of hundreds of aspiring candidates. By providing these candidates with opportunity to get placed in the desired companies in India and abroad, we have able to fulfill the dreams of large number of students till dates. Our recruitment and training services are mainly offered in the sectors Automobile Manufacturing, IT, Telecommunications, Finance, Food, FMCG, Pharmaceuticals, Healthcare, Power, and so on.

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