Quality Analyst – Talent Acquisition

Nand Imperial Consulting Pvt Ltd.

Core responsibility will be auditing the calls of the employees and providing them timely feedback.'

· Looking for some experience into Quality or Compliance.

· Should have experience in preparing audit plans and executing with the team.

· Need to provide written and verbal feedback to employees on quality scores with areas of opportunities.

· Need to take calibration session to improve call quality.

· Need to give necessary feedback to ensure good quality & compliance

· Need to send daily reports to account stakeholders.

· Should be good with MS Excel and reporting tools.

· Would prefer somebody from Human Resource domain.

· Good oral & written English skills and interpersonal communication skills

· Exceptional listening and analytical skills.

· Flexible in working hours is a must

· Should be comfortable working with rotational offs & 6 days working culture.

Experience : 1 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Quality Analyst – Talent Acquisition

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India