Quality Analyst jobs in Navi Mumbai - HR Waays and Solutions

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  • Applicants Less than 5 Applicants

Job Description

GHANSOLI JOB FOR EXPERIENCED TELECALL CENTRE QUALITY ANALYST* - You can give references also

( We do not Charge Candidates)

*Company*- Reputed 5 year old Education App company with 30 lacs registered users , Run By IITians, Presence in 26 cities across india .

*Job Location*: Renowned Outbound BPO in Ghansoli

*Position*: Quality Analyst for Outbound Calls

*Salary*: upto 3 lacs + other company benefits

*Responsibilities*

- Monitor Calls/ transactions and provide feedback on areas of improvements and strength.

- Training/ Improve agent activities to certify New Joinees .

- Coach new agents on new & existing processes.

- Prepare reports in line with process requirements.

Thanks - Vikas

Waays and Solutions Job consulting

(We do not charge Candidates)

Key Skills

  • Call Quality
  • Call Audit
  • Call Control
  • Quality
  • Call Assessment

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


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