Hiring for Quality Analyst for Leading Insurance Domain.

Robinhood Insurance Broker Pvt Ltd

-monitoring and Evaluating Call quality standards By Studying Inbound and Outbound Calls (recorded or Side-by-side or Barged), and Conducting Test Calls to Agents/service Representatives On New Products

-assessing Agent Performance By Measuring Skills in Use of Scripts, Product Knowledge, Sales and Service Abilitygreeting, Diction, Listening, Etiquette, Objection Handling, Efficiency, and Courteous Close of Call

-providing Timely and Accurate Feedback to Agents and Conducting Monthly Help Sessions, as Required

-evaluating Existing Customer Interaction/ Campaign Approaches By Rating Effectiveness of Agents/ Service Representatives, Providing quality ratings, Identifying Training Needs, and Helping the Training Manager in Developing Training Programs

-evaluating Overall Process Performance and Identifying Gaps By Conducting Root-cause Analysis

-conducting quality audits

-maintaining and Updating quality assurance Policies and Procedures

-identifying and Implementing Improvement Initiatives

-strong Communication & Presentation Skills

-well Versed with Excel.

 

Experience : 1 - 7 Years

No. of Openings : 2

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, MD/Medicine Doctor, Post Graduate Diploma, Integrated PG

Role : Quality Analyst

Industry Type : Insurance / Claims

Gender : [ Male / Female ]

Job Country : India