Quality Analyst jobs in Mohali - Imperial Training & Consulting

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  • Applicants Less than 5 Applicants

Job Description

Job Description:

Audit calls , emails , chats etc.

To conduct regular Feedback sessions for Agents.

To conduct calibration sessions with operations and training team.

Generating daily , weekly & monthly Quality Reports.

Should have knowledge of 7 tools of quality.

Assistance for continual improvement

Providing trainings to agents on quality parameters , KRA's and expectations

Job Criteria:

-Experience in US Collections Process Preferred

- Active Passport

-Excellent Communication

-Should having experience in BPO industry

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

5

Education

Other Bachelor Degree


About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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