Quality Analyst jobs in Hyderabad - israelites shopping network

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  • Job View 88 Views
  • Applicants Less than 5 Applicants
  • 2019-07-27

Job Description

Greetings from ISARELITES SHOPPING NETWORK!!

It’s regarding opportunity for the BPO Quality Analyst in Hyderabad location - A.S.Rao Nagar & Begumpet.

Job Description:-

1.Creating Deck report and creating one pager.

2.Record feedback and to let the Customer service rep know about his/hers areas of improvements.

3.To audit the number of calls given by the client on a daily basis.

4.Attend call calibrations.

5.To check if the CSR has used the right telephone etiquettes, and followed appropriate hold procedures and has a given a proper resolution for the customer’s request.

6.Required to compile audit results of the team in excel.

7. Ensure quality of products/process to enhance customer satisfaction.

8.Develop and manage quality systems-Regular Audits (Internal).

9. Reduce cost of poor quality at incoming, in process and outgoing stage.

Requirements:-

?Good Communication skills and presentation skills

?Workable knowledge of Excel and PowerPoint

?Any Graduate - Any Specialization

?Excellent inter-personal skills, communication skills.

Key Skills

Industry

Medical/Healthcare

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

8

Education

Other Bachelor Degree

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