Urgent Requirement for QUALITY ANALYST for BPO

israelites shopping network

Greetings from ISARELITES SHOPPING NETWORK!!

Its regarding opportunity for the BPO Quality Analyst in Hyderabad location - A. Nagar & Begumpet.

Job Description:-

ting Deck report and creating one pager.

rd feedback and to let the Customer service rep know about his/hers areas of improvements.

audit the number of calls given by the client on a daily basis.

nd call calibrations.

check if the CSR has used the right telephone etiquettes, and followed appropriate hold procedures and has a given a proper resolution for the customers request.

ired to compile audit results of the team in excel.

7. Ensure quality of products/process to enhance customer satisfaction.

lop and manage quality systems-Regular Audits (Internal).

9. Reduce cost of poor quality at incoming, in process and outgoing stage.

Requirements:-

?Good Communication skills and presentation skills

?Workable knowledge of Excel and PowerPoint

?Any Graduate - Any Specialization

?Excellent inter-personal skills, communication skills.

Experience : 0 - 3 Years

No. of Openings : 8

Education : Any Bachelor Degree

Role : Quality Analyst

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India