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Job Description

Daily Audit Target to Be Completed. Monitoring Required Number of Calls and Giving Accurate Feedback to Cce.

give Timely & Real Time Feedback with a View Towards Improving Operational and Individual Efficiency.

audit Calls and Identify the Training Requirements.

sharing Real Time Observation to Shop Floor for Immediate Correction.

attending Quality Call Listening Activity.

sharing the Observation On Customer Dissatisfaction.

sharing Observation Which Value Add to the Process/business.

preparing Rca/capa as per Requirement.

attending Call Calibrations with Team.

client Interaction as and When Required; Incorporate Feedback Into the System

Key Skills


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Other Bachelor Degree

About Hrh Next

Hrhnext is a Solutions Provider Which Transforms the Way Customers Experience Your Brand. from Identifying Prospective Customers, Nurturing the Existing Ones to Up-selling and Cross-selling Your Products, We Take Care of Your Customer’s Complete Life-cycle.

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