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  • Applicants Less than 5 Applicants

Job Description

Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 2400 team members in the US, India, and Jamaica.

Verify Calls/ Chats in English

Provide necessary feedbacks to Voice/Chat Team Members to ensure quality parameters are followed.

Ensure follow-ups of any kind of non sales or alerts with agents.

Builds strong relationships with Team Leader, and team members from voice

Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

Acts as a role model at all times, adhere to high ethical standards.

Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

Be flexible in an environment by championing and embracing change.

Ability to: Communicate information to customers, enter information into computer program, answer questions and give directions to new employees, close a sale, and learn new products and services.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

10

Education

Other Bachelor Degree


About Etech

Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.

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