A Quality Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interaction.
A Quality Analyst may listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and
Job Location: Bengaluru
Languages: Excellent English, Hindi (Mandatory)
Job Role : Quality Analyst
Experience :6Months 2 years of experience in relevant filed
Work Timings: Rotational Shifts (Rotational week offs).
Age : 18Years to 34 Years
Role & Responsibilities :
Assess agent performance
Competitor call center analysis
Design evaluation programs
Business risk reduction
The improvement of your overall contact center performance
The improvement of call, voice, and email quality made by your agents
A continuous improvement in your contact centers processes internal and external
Reduction of agent attrition
Highlighting areas of risk within your business
Identifying and addressing potential customer interaction issues
Increased customer satisfaction and improved sales closings
Documents required for Interview: Latest Resume
Qualification Required: Any stream Degree or 10 + 2 (PUC) can apply. Having relevant experience is an added advantage.
Qualification: Degree or Diploma holder in any stream, very well conversant in English. Experience: People with prior tele sales or lead generation experience preferred, Freshers with competitive marketing skills are most welcome. Salary: In the range of Rs. 25,000/- per month. Requirement is immediate with spot offer and joining. Interested aspirants