Quality Analyst jobs in Bangalore - Ticket2Careers Consultant

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  • Job View 38 Views
  • Applicants Less than 5 Applicants
  • 2019-08-01

Job Description

Dear Candidate,

Positions - 3 for our Quality & Compliance process,

below is the JD with details, their Date of joining will be tentatively 23rd -August 2019.

Job Description - Quality Analyst (External)

Position Title:Executive / Sr. Executive

No of Vacancy:3

Job Category:Associate

Department/Process: BPO- Non Technical / Quality & Compliance

Qualification:(UG - Any Graduate - Any Specialization, Graduation Not Required)

Experience:1-2 years (Preferably in an international BPO)

Reporting to:ATL/TL

No. of Reportees:NA

Budget Upto 3.6 Lacs

Key Result Area (KRA):

Audit inbound and outbound transactions as per the internal quality guidelines.

Ensure that regular reports are delivered in a timely and accurate manner.

Provide clear, concise and accurate information in response to enquiries from other departments.

Liaise and ensure good working relationships with other key management personnel e.g. operations, sales and training.

Conduct mock call sessions to certify new advisors before they go live.

Skills & Competencies:

Ability to communicate effectively at all levels of staff/management must have excellent written and verbal skills : English

Excellent interpersonal skills.

Good knowledge of MS Office (mainly Excel, Word and PowerPoint)

Comfortable in working with both qualitative & quantitative data/information

Good analytical ability.

Should be self-driven and be able to work under minimal supervision.

Should have good multi-tasking and decision-making skills.

Notes:

Transport is not provided by the company due to the shift timings. (NO CABS)

Shift timings 11:00 AM to 8:00 PM

The selected person will be on probation for minimum 3 months before getting confirmed for this role.

The role does have incentives.

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

17

Education

Higher Secondary, Secondary School, Other Bachelor Degree


About Ticket2Careers Consultant

We strongly believe in building and continually improving long lasting relationships with customers by meeting their expectations every time, providing them with skilled human resource. “We endeavor to double the value of Ticket2Careers in the next two years through technological up gradation, competitiveness, focused approach, smart work and cost effectiveness.”
We, at Ticket2Careers, maintain very cordial relations with, our clients to achieve our aim. While speed, dependability, reliability and efficiency are our specialties.
Ticket2Careers has been providing various solutions and services for IT, ITES, KPO, Financial Services, Banking, Telecom, verticals covering different geographies. We are currently working with over 24 active clients and providing them turnkey recruitment solutions and have not only carved its niche but also set the benchmarks in the Manpower Consulting and Human Capital services market.

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