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Job Description

Monitoring calls

Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement

Participates in all calibration sessions

BQ Management

Performing call quality audit of agents

Identifying fatal & non fatal errors impacting the process & take corrective/preventive action

Analysing the data & preparing quality reports & dashboards as required

Escalating issues that hamper process

Monitoring calls

Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement

Participates in all calibration sessions

BQ Management

Performing call quality audit of agents

Identifying fatal & non fatal errors impacting the process & take corrective/preventive action

Analysing the data & preparing quality reports & dashboards as required

Escalating issues that hamper process

Key Skills

  • Strong Analytical Skills
  • Self-motivated
  • Excellent English Skills- Grammar
  • Spoken
  • Sentence Framing

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Professional Degree


About Trisha Hr Solution (A unit of K.L Placement services)

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