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Job Description

Manage team and ensure quality audit target are met.

Support and guide his subordinates on the process.

Highlight process gaps.

Plan and execute the call calibration sessions.

Help maintain best call libraries and ensure they get played in team/ NHT batches.

Suggest ways to improve and promote quality

Applies feedback to improve performance.

Conduct Interviews for quality evaluators.

Contribute to written polices / procedures for quality assurance.

Key Skills

Industry

Computer / IT

Functional Area

IT Software - Application Programming / Maintenance

Number of Vacancy

1

Education

Diploma, B.B.A, B.Com, B.Pharma, B.Tech/B.E


About SHINE HR MANAGEMENT

The company is located in New Delhi. Mrs. Sunita Bairwa (MBA-HR) is the Managing Director & Mr. Raj Kumar (B.Tech. Mechanical) is the Managing Partner of company, They have own HR recruitment consultancy.
We have been able to device stringent selection process for screening out the best in class talent for the recruiting companies. Our team of HR consultants with huge exposure to domestic as well as international level has been able to make difference in the lives of hundreds of aspiring candidates. By providing these candidates with opportunity to get placed in the desired companies in India and abroad, we have able to fulfill the dreams of large number of students till dates. Our recruitment and training services are mainly offered in the sectors Automobile Manufacturing, IT, Telecommunications, Finance, Food, FMCG, Pharmaceuticals, Healthcare, Power, and so on.

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