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  • Job View 160 Views
  • Applicants Less than 5 Applicants
  • 2018-08-08

Job Description

1) Oversee the operations functions of the hotel, as per the Organizational chart.

2) Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.

3) Hold regular briefings and meetings with all head of departments.

4) Handling complaints, and oversee the service recovery procedures.

5) Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

6) Developing improvement actions, carry out costs savings.

7) Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

8) Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Manage and develop the Hotel Executive team to ensure career progression and development.

9) Be accountable for responsibilities of department heads and take ownership of all guest complaints.

10) Provide effective leadership to hotel team members.

11) Assisting in residential sales as and when required and development with strong sales prospects.

12) Responsible for safeguarding the quality of operations both (internal & external audits).

13) Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements.

Key Skills

Functional Area

Hotel / Restaurants /Travel / Airlines

Number of Vacancy



Higher Secondary, Diploma, Advanced/Higher Diploma, Professional Degree, MD/Medicinae Doctor, Post Graduate Diploma


The first venture of the company was HOTEL RAJDARBAR, a premier hotel located in Siliguri city. After its grand opening on 1st October 2015, the company has progressed in leaps and bounds since then. The main motive of the company is to provide quality services and the directors have left no stone unturned to pamper its guests with finest quality foods and services. Within a span of few months the company has emerged from grass root to top slots in some international travel portals with recognitions and letters of appreciation from reputed national and international travel portals.

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