Project Manager jobs in Delhi/NCR - The Best Services

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  • Applicants Less than 5 Applicants

Job Description

Responsible for E911 (Survey & PSAP Testing), Fiber (Underground & Aerial) Installation, MPE Study, LTE Installation, commissioning & Integration Projects for US Clients.

Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people management & employee satisfaction.

Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyses the business requirements and also to identify appropriate solutions to enhance overall customer satisfaction.

Daily/Weekly/Monthly/Quarterly business reviews with Clients, plan and Implement operational strategies to ensure enhanced productivity and customer experience.

Ensuring KPI targets are met within the planned deadlines, cost & quality norms by ensuring optimum utilization of available resources.

Standardize and Stabilize reporting processes across business through project planning, tracking deliverables, SOP creation.

Deftly involved in following up the associates performance and manage the discrepancy through existing performance enhancement plans on relevant situations.

Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness.

Measuring maturity processes / practices in the organization, analyzing gaps & recommending action plans.

Assuring that appropriate processes are followed and identifying weak areas to improve adherence and providing suggestions regarding improvement of processes.

Instrumental in setting SMART goals and ensuring process improved of client KPIs.

Managing a team of front line agents, supervisors and Assistant Managers.

Active Involvement in initial/lateral Hiring.

Significantly contribute in people development and ensure their career enhancement through regular interaction, performance reviews and SKEP (Skills Knowledge Enhancement Plans).

Facilitating Monthly Rewards and Recognition's programs focused on agents/support performance appreciation.

Must be good command on MS- Ex

Industry

Computer / IT

Functional Area

IT Software - Others

Number of Vacancy

10

Education

Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, Other Master Degree, Post Graduate Diploma


About The Best Services

The placement industry is producing jobs on daily basis. Different organizations and MNCs are uploading the vacancies on several job portals for hiring the righteous talent. On the other hand, there are many job seekers, who are ready to serve and contribute to the betterment of the company. To reduce the gap between them, The Best Services is here. The Best Services is one of the noteworthy names in the placement sector of Gujarat. This placement company is the brainchild of Shri GK Patel. He laid the foundation brick of the company in the year 2014 in Rajkot city. Since inception, Shri GK Patel has been guiding us through the path of success. Presently, we are growing speedily.

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