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Job Description

Role: Product Support Engineer

Type: Permanent

Job Description:

• Work in a multi-disciplinary team to provide day to day production support and assistance for technology projects.

• Work in close relationship with the Engineering and Development teams, influencing future product features and help identify functionality to help increase product efficiency and effectiveness.

• The role demands a strong technical background and highly motivated team player with excellent communication skills that can also thrive independently.

• Primary point of contact for user issues and requests, technical troubleshooting, analysis and resolution.

• Production support to include problem resolution, application administration and configuration, application support for SDLC related products.

• Managing high volumes of user tickets and being able to prioritize multiple issues effectively.

• Communicating directly with users, understand end user requirements and relationship building.

• Prepare trouble reports for development and perform testing before releasing fixes to customers

• Working days: Monday – Friday 9 AM to 6.30 PM. Should work on weekends if required.

• 3 – 5 years of experience.

Key Skills


Banking, Investments, Stock Market & Financial Services

Functional Area

Banking / Investments / Stock Market / Financial Services

Number of Vacancy



Other Bachelor Degree

About Jocata Financial Advisory & Technology Services Pvt Ltd

Jocata Financial Advisory and Technology is An Innovative Products and Services Firm Specializing in Know Your Customer (“kyc”), Anti-money Laundering (“aml”) and Combating the Financing of Terrorism (“cft”) Compliance for Financial Services Industry Clients. the Company Was Founded By Professionals from the Big Four Firms with a Goal to Offer Clients a Complete Solution, Both in Terms of a Technology Platform and In-depth Subject Matter Expertise.

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