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Job Applicants: 4 | Job Views: 269

Salary : INR 3,00,000 To 6,00,000 P.A

Job Description

Role: Product Support Engineer

Type: Permanent

Job Description:

• Work in a multi-disciplinary team to provide day to day production support and assistance for technology projects.

• Work in close relationship with the Engineering and Development teams, influencing future product features and help identify functionality to help increase product efficiency and effectiveness.

• The role demands a strong technical background and highly motivated team player with excellent communication skills that can also thrive independently.

• Primary point of contact for user issues and requests, technical troubleshooting, analysis and resolution.

• Production support to include problem resolution, application administration and configuration, application support for SDLC related products.

• Managing high volumes of user tickets and being able to prioritize multiple issues effectively.

• Communicating directly with users, understand end user requirements and relationship building.

• Prepare trouble reports for development and perform testing before releasing fixes to customers

• Working days: Monday – Friday 9 AM to 6.30 PM. Should work on weekends if required.

• 3 – 5 years of experience.

Key Skills

English Communication | Sql | Java | Client Handling | Analytical Skills | Code Review | Database Review

Job Summary

Desired Candidate Profile - Education

  • Other Bachelor Degree

About Hiring Company - Profile

Company Name

Jocata Financial Advisory and Technology

Jocata Financial Advisory and Technology is an innovative products and services firm specializing in Know Your Customer (âKYCâ), Anti-Money Laundering (âAMLâ) and Combating the Financing of Terrorism (âCFTâ) compliance for financial services industry clients....

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