Process Trainer

Jindal Intellicom

Title: Process Trainer
location: Moti Nagar / Gurgaon
experience Level: 1 - 3 Years

essential Skills/ Traits:
design and Deliver Modules
identifying and Analyzing Training Needs
ensuring Attendance and Successful Graduation of Training Batches
regular Reporting of Scores for Batches Released to Floor and Up-trainings Conducted
coordination with Client for Updates and Various Support
ability to Be Proactive, Self Motivated and Self Directed
exposure to Training Delivery and Facilitation Techniques
knowledge of Carrying Out Agent Profiling, Training Need Identification and Analysis
time Management
good Written & Spoken English
excellent Presentation and Facilitation Skills
excellent Knowledge of Microsoft Word, Access, Excel, E-mail System

administrative Responsibility:
deliver New Hire Training to all New Hire Support Agents and Refresher Training to Existing Agents On the Floor
attend all Training Calls with Client as Well as Internal Meetings and Provide Updates, Information and Inputs from Process Training
participates in all Internal and External Calibration Sessions
publish Weekly and Monthly Training Report At An Agent, Team and Program Level
deliver Monthly Calendar of Training Events Scheduled for the Support Center
responsible for the Delivery of Both Soft Skill, Sales / Product Training
alternates Shifts According to Training Requirements
performs all Procedures Completely and Accurately
provides Feedback to Management Regarding Process Improvements