Process Trainer

Conneqt Business Solutions

Job Responsibilities:

to Train the New Recruits On Product & Process/soft Skills and Bring Them Up to the Expected Bench Mark, Before They Hit the Floor.

ensuring Improvement of Quality Scores of Employees

responsible for Conducting Refreshers Training Program Based On the Training Need Analysis Shared By the Transactional Quality Team

responsible for the Certification of the New Hire Trainings At the Respective Centre

responsible to Increase Training Through Put for the Respective Batch.

conducting Knowledge Assessment Test On Timely Basis.

prepares New Sales Representatives By Conducting Orientation to Sales Process.

developing Individual Coaching Plans, Providing Resources and Assistance

arranging the Refresher Sessions for the Bottom Performers & Helping (supporting) Them Generate the Numbers

hiring Specification:

education: Graduation Mandatory.

languages: Kannada / Telugu & English

minimum 2 Years of Experience as Process Trainer in Bpo (voice Process) or Direct Selling/telemarketing in Service

good Communication Skills

good Interpersonal Skills

problem Solving Skills

continuous Learning Ability

feedback Sharing

Experience : 2 - 6 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Process Trainer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India