Process Associate jobs in Chennai - Hardhan Global Inc
Making Outbound Calls to prospects in USA / UK / Canada
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
Provide accurate, valid and complete information by using the right methods/tools
Meet Individual / Team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution Keep records of customer interactions, process customer accounts and file
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Excellent command over written and spoken English with fluency (NO EXCEPTIONS)
Problem solving and analytical skills
Communication and interpersonal skills
Ability to work in high pressure environment
Self motivated, Self disciplined
International Call Center experience is required; it will be an added plus
Flexibility to work in Night Shifts.
Proven Outbound Calling experience or experience in Sales Process
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively.
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