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  • Job View 678 Views
  • Applicants Less than 5 Applicants
  • 2018-09-23

Job Description

MAIN RESPONSIBILITIES:

Acts as a verifier of verbal checks, to phone source institutions for verifications or as a data check processor using her / his language competences

Works on queue of assigned data checks or verbal verification checks

Researches / reviews / monitors all cases assigned

Works with Operations to ensure that correct language templates are used

Sends verification emails with correct language usage

Makes sure the appropriate standard wording is used for the specific cases

Monitors workloads to ensure there are no delays and escalates any delay issues

Communication tasks:

Daily communication with different institutions and companies

Use variety of approaches, using the language competences in order to maintain permanent sources for more effective communication and dealing with cases

Obtaining full and precise information by sources, following all the procedures related to the quality of the job

Other:

Makes suggestions, implements new ideas, helps solving problematic cases

Maintain an environment oriented to trust, open communication, creative thinking

Participates in additional projects with other members of the operations team

Participates in organized team meetings

Any other activities assigned by the direct supervisor

REQUIREMENTS:

Excellent or Native level of Hindi (written and verbal)

High level of fluency in English

Fluency in a third language will be a great advantage;

Strong communication skills, both written and verbal;

Excellent time-management skills;

Problem-solving and quality-oriented attitude;

Experience in the field of customer support will be an advantage

Key Skills

Industry

Recruitment Consulting / Staffing Services

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

3

Education

B.A, B.B.A, B.Com


About iCOVER India Information and Services Pvt Ltd

iCOVER specializes in Wholesale Background Screening Solutions for the global market. We are an international company with operational headquarters in Paris, backed by a network of offices worldwide, which offer strategic global reach for all your business needs.Our expertise lies in data collection, research & verification of information, analysis and reporting. Our clients know that we are diligent, always prepared to go the extra distance to deliver compliant, accurate and timely results. Our service is dedicated, professional and reliable

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