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Job Description

- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Industry

Banking, Investments, Stock Market & Financial Services

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Other Bachelor Degree


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