Passenger Service Executive jobs in Kolkata - AIMS PVT.LTD

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  • Job View 10 Views
  • Applicants Less than 5 Applicants
  • 2019-04-09

Job Description

Passenger Service Agent Job Description

A Passenger Service Agent is a representative of the airline. They are all airport staff members who welcome passengers at check-in desks and boarding gates. Before the flight, the Agent verify the tickets, identity papers and luggages conformity. They solve potential issues and inform passengers about their flight.

For this reason they are permanently in contact with local authorities such as border police, civil aviation institutions, various airline services as well as those of flights management. It is also their role to take care of flight connections by facilitating formalities and passengers follow-up.

Training and Prerequisites

Among the training prerequisites to become Passenger Service Agent, a A-level is required for your application. Training sessions are proposed all year long in aviation schools such as the ESMA Aviation Academy. Students must be 18 years-old minimum and provide a clean police record to take up a position as intern in an airline and then to work right after the training. It is also essential to master the English language to be a Passenger Service Agent.

Evolutions and career opportunities

Passenger Service Agents can progress professionnally as Leader, Supervisor and finally Station Manager. Furthermore, thanks to their versatile training or by following a continuous training, they can follow other job orientations still in ground staff. Career opportunities within the airlines or ground-handling companies are bigger, which can encourage a professional retraining. Thus, the multi-skills training offered at the ESMA are valuable for your career.

Passenger Service Agent Training

The training is realized in 8 weeks, including 5 weeks of theory and 3 weeks of internship. The professional instructors train the future agents on GDS AMADEUS and DCS ALTEA CM, currently the software reference. They teach them air regulations, boarding procedures, track security, human factors, aviation culture etc. Trai

Key Skills

  • Passenger Service



Functional Area

Hotel / Travel / Airlines

Number of Vacancy



Higher Secondary

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