OSS Banker - Nashik

the acronym oss banker most commonly refers to an operations support services banker or a sales/service-focused banker working within the banking and financial services sector, particularly in customer-facing roles within a branch or operations-focused roles supporting the front office.

here is a comprehensive job description (jd) template combining the most frequent responsibilities associated with this title in retail and operations banking:

🏦 oss banker job description

job title: oss banker (operations support/sales & service banker) department: branch operations / retail banking reports to: branch manager location: [city, state/region, branch name]

📝 job summary

the oss banker is responsible for ensuring the smooth and compliant execution of all daily branch operations while simultaneously driving business growth through sales and superior customer service. this role serves as a dual-function expert, bridging the gap between efficient back-office processing and excellent front-line client engagement.

🔑 key responsibilities

1. customer service & sales

account management: assist clients with the entire lifecycle of their accounts, including opening, updating, closing, and managing all related transactions (deposits, withdrawals, transfers).

product promotion: proactively identify customer financial needs and cross-sell appropriate banking products, such as loans, credit cards, insurance, and investment vehicles, to achieve assigned sales targets.

client advisory: serve as a knowledgeable first point of contact, resolving customer inquiries, providing banking guidance, and escalating complex issues to relationship managers or specialists.

relationship building: develop and maintain strong, long-term relationships with customers to enhance loyalty and retention.

2. operations & compliance

transaction processing: process all financial transactions (cash, checks, wire transfers) accurately and efficiently, adhering to all bank procedures and regulatory guidelines.

regulatory adherence: ensure strict compliance with banking regulations, including know your customer (kyc), anti-money laundering (aml), and other internal operational protocols.

documentation: prepare, verify, and maintain all necessary account and transaction documentation, ensuring completeness and security.

system integrity: utilize core banking systems (cbs) and crm tools proficiently to track interactions, update customer records, and generate reports.

liaison function: act as a critical link between the front office (sales) and back-office operations to ensure seamless service delivery and resolve any transactional discrepancies (breaks).

3. branch support

assist the branch manager in daily administrative duties, floor coordination, and maintaining overall branch readiness and presentation.

participate in training programs to stay updated on new products, regulatory changes, and operational best practices.

✅ qualifications and requirements

education

bachelor's degree in finance, business administration, commerce, or a related field is required.

experience

1–3 years of experience in retail banking, customer service, or a sales-focused role within the financial services industry.

demonstrated track record of achieving sales targets and maintaining high customer satisfaction scores.

skills and competencies

communication: excellent verbal and written communication skills with the ability to clearly explain complex financial products.

sales acumen: strong aptitude for consultative selling, negotiation, and identifying cross-selling opportunities.

detail-oriented: exceptional attention to detail and accuracy in handling financial transactions and documentation.

compliance knowledge: working familiarity with key banking regulations (kyc, aml) and operational risks.

technology proficiency: experience using core banking software, crm systems, and microsoft office suite.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  OSS Banker

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner