Operations Team Manager jobs in Bangalore - CNG Risk Placement

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  • Job View 129 Views
  • Applicants Less than 5 Applicants
  • 2020-06-03 2020-12-03

Job Description

Job Description

this Position Will Serve as a Key Member of the F&a Team of Gallagher Service Center

report to the Service Delivery Manager (operations).

require An Individual Who Has a Previous and Demonstrated Ability of Success in A.) Proven People Management Skills B.) Service Delivery

the Team Lead Will Be Responsible for Understanding Operational Requirements, Researching Best Practices, Assist with the Design and Implementation of New Processes and Tools.

require the Ability to Cultivate a Team Environment that Provides Exceptional Customer Service and Ensuring all Staff Members Perform At a Consistently High Level.

require the Ability to Motivate, Instill Accountability and Achieve Results.

require Monitoring the Effectiveness of a Team of Process Associates.

require the Ability to Prepare Mis Reports and Do Various Analyses to Understand Improvement Opportunities.

require the Ability to Interact with Customers and Manage Their Queries.

require Providing Day-to-day Coordination On the Activities of the Team.

require Attending and Responding to Written/electronic Correspondence.

require to Do Performance Reviews of the Team Members At Regular Intervals

require One to Upgrade One's Knowledge By Taking Up Company Sponsored Insurance Exams Certified By the Institutes if Applicable

involve Mentoring of Team Members

require One to Be Involved with Various Process Improvement Related Projects to Drive Efficiencies in the Team

open to Travel to Client Location On Transition Usa/uk.

mandatorily Require to Be Comfortable Working in all Shifts Including Night Shift.

candidate Should Be a Team Lead On Papers for At Least 1 Year and Team Size Should Be More Than 10+

Key Skills

  • Operations Management
  • Operations Team Manager

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Other Bachelor Degree, M.C.A, M.B.A/PGDM


About CNG Risk Placement

CNG Risk Placement is a recognized name, operating as a single window solution provider for a variety of placement services. The venture was started by Mr. Jaideep Navnath Kerkar with a sole motive to emerge as a preferred choice of small, mid and large scale companies and business houses operating across India. His business acumen and ability to foresee market trends have helped in securing a good name amid the leading industry players. The company is based in Pune (Maharashtra, India) and we have been serving job seekers and companies since 2015.

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