Manager Operation- International Company - Mohali

  • icon job experience 4 - 8 Years
  • icon job opening 6 Openings
  • icon salary 3.0-8.5 Lac/Yr
  • icon job location Mohali

Key Skills

Customer Support Customer Handling

Job Description

Job Description:

Handle day to day call center operations

Excellent management & leadership qualities

Monitor call metrics & track effectiveness in call time quality

Handle escalated issue resolution

Conduct feedback sessions

Prepare weekly & monthly KPI reports

Desired Candidate Profile

At least 3+ years of experience in a BPO environment

Must be designated as a Assistant Manager/DM on paper

Must have worked on sales process in BPO

Excellent communication skills

Customer service experience preferred

Open for rotational shift

Experience : 4 - 8 Years

No. of Openings : 6

Education : Any Bachelor Degree

Role : Operation Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Nand Imperial Consulting Pvt Ltd.

Nand Imperial Consulting Pvt Ltd. is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.
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